Support Center
We're here to help you get the most out of FolioAlert.
Frequently Asked Questions
What is FolioAlert?
FolioAlert is a portfolio analytics platform that helps investors monitor portfolio performance, track market movements, and stay informed through intuitive dashboards and insights.
Is my personal information secure?
Yes. We collect only your name and email address for account management. We do not collect brokerage credentials, banking information, or payment details.
Is the market data real-time?
Market data availability depends on the data provider and exchange. Some data may be subject to exchange-imposed delays.
Why don't my portfolio values update immediately?
Market prices may refresh periodically during trading hours. If you believe data is outdated, try refreshing the dashboard or check again after a few moments.
How do I report a bug or request a feature?
We welcome your feedback. Please contact our support team with a detailed description of the issue or your feature request.
Contact Support
For assistance, questions, or feedback, contact us at:
When contacting support, please include:
- Your registered email address
- A brief description of the issue
- Screenshots (if applicable)
- Steps to reproduce the problem
Response Time
We aim to respond to all support requests within 1–2 business days.
Need More Help?
If your question isn't covered here, please reach out to our support team. We're committed to providing timely assistance and continuously improving your experience with FolioAlert.